STANDARD TERMS & CONDITIONS

Thank you for choosing to book with us at the Globe Guesthouse, we look forward to welcoming you to our home. When you make a booking you are entering into an agreement with us. Please take note of the terms and conditions of booking below.

ARRIVAL

Check in is between 2pm and 8pm. Please let us know your approximate arrival time so we can make sure we are here to welcome you.

DEPARTURE

Check out is by 10am on the day of departure. We are happy to store your bags for collection at an agreed later time, subject to availability.

PAYMENT

For direct bookings we secure your reservation using the card details provided. We will verify your card details via our service provider Barclaycard, but we will not charge your card.

• If you should cancel more than 7 days of the reservation, there will be no charge at all.
• If you should cancel within 7 days of the reservation we reserve the right to charge the card with the 50% of the cost of your stay.
• If you should cancel on the day of the reservation, or you do not arrive (no show), we reserve the right to charge the card with the full cost of your stay.

For bookings via an Online Travel Agent (OTA) e.g. ‘Booking.Com’ their terms and conditions will apply regarding the payment and cancellation policy. For non refundable rates via an OTA, payment is taken at the time of booking.

We strongly advise that you have travel insurance to cover the cost of your stay in the event of cancellation.

Our listed prices include accommodation on a bed and breakfast basis. Any extras are charged as ordered.

We accept cash or card payment on departure, we can also accept bank transfers, cleared, before departure. We regret we do not accept cheques.

SMOKING

In accordance with Welsh Government laws, smoking is not permitted anywhere in the house. Any evidence of guests smoking in the rooms will lead to the guest/s being asked to leave and being charged in full. An additional cost of £100 will be charged to the card used to secure the booking for deep cleaning required in the room.

Guests are very welcome to smoke in the front garden, where an ashtray is provided by the gate.

ROOMS

We have a maximum of two people per room (except for Room 4 which has the addition of single bed and can accommodate a third person). Hypoallergenic bedding option is subject to availability.

No take-away food is allowed in our bedrooms but you are welcome to use the dining room.

PARKING

There is free parking in front of the property on the road (subject to availability) which is covered by our CCTV. Plenty more parking is available within 100 yards of the property, including opposite the police station over the road from us. Guests are advised that the parking is entirely at your own risk.

CHILDREN

Children of any age are welcome. We do not provide cots or high chairs due to the wide variety of parent’s preferences and concerns, but are very happy to make room for your own.

PETS

Our rooms are not pet friendly and we do not currently accept pets. We can however accept assistance dogs with prior notice.

NON-AVAILABILITY

In the unlikely event that we would need to cancel your accommodation we would endeavour to find alternative accommodation for you. If this was not possible, or unacceptable to you, we would refund all monies paid by you. Our liability would not extend beyond this refund.

DAMAGES AND BREAKAGES

We reserve the right to charge for breakages and/or damages you may cause to the accommodation or its contents. We understand accidents do happen so would only charge in the case of significant, malicious or negligent damage. Please report any such incidents as soon as they occur.

Please remember Globe is also our home and any items on display or being used in the running of our business belong to us. Anything removed without prior agreement will be charged at the replacement value.

LIABILITY

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or any contractors whilst acting in the course of employment.

COVID-19 ADDITIONAL TERMS & CONDITIONS.

PAYMENT

In line with the Welsh Government guidelines, please carry out a Lateral Flow test prior to travelling. This is known as “Flow before you go”.

If you have booked via our website and develop COVID-19 symptoms before your stay, please cancel your booking. We will not charge for any cancellation due to suffering from the recognised symptoms and requirements of the Welsh Government.

If you arrive at our premises with COVID-19 symptoms you will be asked to leave. We will not charge for your stay.

Should you develop symptoms during your stay, and you choose to leave we will not charge for unused nights beyond check out. Should you need to isolate at our premises you will be charged the daily rate for the additional nights required until you are able to leave safely. Any additional services such as food and medicines will be charged extra, at cost.

NON-AVAILABILITY

Should we need to, due to COVID-19, we reserve the right to move guests to a room other than that booked. If the room is a lower/higher rate than the room originally booked, the rate charged will be the lower of the two.

Should we need to close our premises due to self-isolation of a guest, or ourselves, we would refund all monies paid by you for stays which we cannot honour. Our liability would not extend beyond this refund.

If your stay is cut short due to COVID-19 you will be charged only for the nights completed before the curtailment.

CONTACT TRACING

Should information be requested by the Welsh Government’s test and trace system, we will pass on only the required information within 21 days of your stay.

LIABILITY

We have undertaken a COVID-19 risk assessment, in accordance with Welsh Government guidelines and have implemented measures to reduce the risk to our guests and team, but due to the nature of the disease we cannot guarantee you will not contract the virus whilst travelling away from home.